Corporate Overview Updated 9/2018
Powering Global ConnectionsCorporate Overview Updated 1/2021
Who We Are
Our Mission
3
FedEx Corporation will produce superior
financial returns for its shareowners by
providing high-value-added logistics,
transportation, and related business
services through focused operating
companies. Customer requirements will
be met in the highest quality manner
appropriate to each market segment
served. FedEx will strive to develop
mutually rewarding relationships with its
team members, partners, and suppliers.
Safety will be the first consideration in all
operations. Corporate activities will be
conducted to the highest ethical and
professional standards.
Diversity, Equity and Inclusion
"At FedEx, our workforce is as diverse as the world we
serve, and we believe that everyone deserves respect.
Embracing diversity is not just the right thing to do; we also
have proven that it fosters innovation and makes us a more
competitive company. It’s also about fostering acceptance,
promoting anti-biases, and encouraging a more inclusive
society. These values are core to who we are and how we
operate."
-Chairman and CEO Fred Smith and President & COO Raj Subramaniam
4
FedEx is consistently named among the world’s most valuable and admired brands.
FORTUNE No. 14 among
“World’s Most Admired
Companies”
Forbes
One of the “Best
Employers for Diversity”
Reputation Institute
“RepTrak 100”
List of the World’s Most
Reputable Companies
Forbes
“World’s Most Valuable
Brands”
5
FORTUNE “100 Best
Places to Work”
Newsweek Magazine
America’s Best
Customer Service
2021 - #1 for Shipping
and Delivery Services
U.S. Chamber of
Commerce Foundation
“Corporate Citizenship Hall
of Fame Inductee”
600K TEAM MEMBERS≈
5K OPERATING FACILITIES>
18M SHIPMENTS PER BUSINESS DAY (AVG. DAILY VOL.)
>
200K VEHICLES>
680 AIRCRAFT
6
400M DAILY TRACKING REQUESTS>
28 GLOBAL DATA CENTERS
220 COUNTRIES AND TERRITORIES SERVED>
Strength in Numbers
>
We connect people and possibilities around the world.
5
1973FedEx begins
operations
1994FedEx launches fedex.com and offers
first package-status tracking
1977FedEx successfully lobbies
for unrestricted routes
1998FedEx acquires Caliber
System, Inc.
1981FedEx opens SuperHub
in Memphis
2004FedEx acquires Kinko’s and
Parcel Direct
2013FedEx launches FedEx
DeliveryManager®
2014FedEx acquires Bongo
International and GENCO
1989FedEx acquires
FlyingTigers
2016FedEx acquiresTNT Express
6
How We Succeed
We deliver the best service and value possible by:
• Competing collectively
• Operating collaboratively
• Innovating digitally
10
Our Leadership
Raj SubramaniamPresident and COO
FedEx Corporation
Robert B. CarterEVP, CIO
FedEx Corporation
Judith H. EdgeCVP, Human Resources
FedEx Corporation
Henry J. MaierPresident and CEO
FedEx Ground
Brian PhilipsPresident and CEO
FedEx Office
Mark R. AllenEVP, General Counsel
and Secretary
FedEx Corporation
John SmithPresident and CEO
FedEx Freight
Frederick W. SmithChairman and CEO
FedEx Corporation
Don ColleranPresident and CEO
FedEx Express
Brie CarereEVP, Chief Marketing and
Communications Officer
FedEx Corporation
Jill BrannonEVP, Chief Sales Officer
FedEx Corporation
9
Udo LangePresident and CEO
FedEx Logistics
Richard W. SmithRegional President and EVP
U.S. Domestic and
U.S. International
Sev McMurtryCVP, Operations and
Service Support
FedEx Corporation
Mike LenzEVP, CFO
FedEx Corporation
12
Our Portfolio of Services
The largest expresstransportation companyin the world.
Cost-effectivebusiness and residentialpackage shipping.
Priority and economyless-than-truckload (LTL)freight shipping.
Marketing, sales, ITand customer servicesolutions for customers.
Global transportation, supplychain, trade/customs ande-commerce solutions.
Print and copy services,shipping pickup anddelivery, and same-daycourier service.
FedEx Express Global NetworkOur 13 hubs connect 220+ countries and
territories and more than 99% of the
world’s GDP. Air Routes (includes FedEx Express & interline routes)
Major Hub Locations
11
14
FedEx Express connects the world with time-definite air-ground
services. The world’s largest cargo airline and
express transportation company now includes
TNT Express, enhancing our global network for
customers in the U.S.; Canada; Asia Pacific;
Europe; Middle East, Indian Subcontinent and
Africa; and Latin America and Caribbean.
275K TEAM MEMBERS>
650 AIRPORTS>
680 AIRCRAFT*
89K MOTORIZED VEHICLES>
6.5M PACKAGES MOVED (AVG. DAILY VOL.)
>
29M POUNDS OF FREIGHT MOVED(AVG. DAILY VOL.)
>
Numbers include TNT Networks*Gross available aircraft includes parked
FedEx Ground offers fast, economical delivery
in the U.S. and Canada and is faster to
more locations than UPS Ground.
600 FACILITIES>
39 HUBS
225K TEAM MEMBERS>
12M PACKAGES MOVED (AVG. DAILY VOL.)
>
85K MOTORIZED VEHICLES>
15
>
FedEx Freight simplifies LTL shipping
in the U.S., Canada,
Mexico, Puerto Rico
and U.S. Virgin Islands.
370 SERVICE CENTERS≈
43K TEAM MEMBERS
25K MOTORIZED VEHICLES>
>
16
105K>SHIPMENTS(AVG. DAILY VOL.)
FedEx Services Team members coordinate
sales, marketing,
communications, information
technology and customer
service support for the FedEx
global brand.
Innovative solutions
• FedEx Delivery Manager®
• SenseAware®, a
FedEx innovation
15K TEAM MEMBERS>
17
18
5.5M CUSTOMS BROKERAGE TRANSACTIONS ANNUALLY IN NORTH AMERICA
>
32 COUNTRIES WITH ON-SITE LOCATIONS
238 FACILITIES
20K TEAM MEMBERS>
• Air and Ocean Cargo Networks
• Customs Brokerage and Trade Solutions
• Supply Chain Services
FedEx Logisticsconnects supply chains globally
through a logistics solutions
organization.
FedEx Office makes shipping and
printing convenient.
14K TEAM MEMBERS IN THE U.S.≈
Services provided• Pack and ship
• Copy and print
• Large-format printing
• Signs and graphics19
2,200 LOCATIONS
800
OFFERING FEDEX SAMEDAY® CITY SERVICE TO:
34 MARKETS
VEHICLES >
WITH
≈
How We Innovate
FedEx and E-Commerce
E-commerce is a fundamental part of retailing today
and has profoundly changed how consumers make
purchases. We continue to expand our convenience
network and explore innovative alternatives to help
customers and business deliver.
Our services go beyond shipping
• Seamless online shopping experience with ShopRunner
• Website and marketplace integration
• Flexible delivery options
• FedEx Extra Hours at eligible retailers
• Customized, reliable packaging
• Simplified returns
• E-commerce education and marketing tools
• Access to international markets
• E-commerce fulfillment21
Our Retail Footprint
We offer a range of options from full-service
printing and shipping to pack, ship and hold
services, to quick drop-off points.
22
Our more than 59,000 locations for
U.S. consumers include
• FedEx drop-off and pickup available in
over 18,000 locations including
Walgreens, Dollar General, Kroger and
Albertsons.
• FedEx Ship Center® and FedEx
Authorized ShipCenter ® locations
• 32,900 FedEx® Drop Box locations
• FedEx Office locations in Walmart stores
• Robotics
• Blockchain
• Drones
• Automation
• Multi-year collaboration with Microsoft
23
The Next Wave of Technology & Innovation
What We Stand For
Sustainability
Learn more at sustainability.fedex.com
GOAL: 30% reduction in aircraft emissions
intensity by 2020
PROGRESS: 24% reduction*
GOAL: 50% increase in FedEx Express
vehicle fuel efficiency by 2025
PROGRESS: 41% increase*
GOAL: 30% of jet fuel from
alternative fuels by 2030
PROGRESS: First alternative
fuel delivery anticipated in first half of 2021
GOAL: LEED certification on new U.S.
FedEx Express buildings
PROGRESS: 3 added in FY19 (22 total across
FedEx Express)
GOAL: Expand on-site energy generation
and renewable energy for facilities
PROGRESS: 2 new on-site solar installations
in FY19 (25 total)
25
Our Reduce, Replace, Revolutionize approach guides environmental efforts to drive the responsible and efficient
use of resources, optimize our business, lower costs, and deliver value for our business and our stakeholders.
*Progress measured from 2005 baseline
FedEx Cares – Our commitment to make the world a better place
• GOAL: Positively impact 50 million
people around the world by our
50th anniversary in April 2023
• HOW: Skills based and hands-on
volunteerism, charitable giving and
in-kind shipping
• Strategic Areas of Focus
– Global entrepreneurship
– Sustainable logistics
– Delivering for good
– Diversity, Equity and Inclusion
Learn more at fedexcares.com
THE PURPLE PROMISE
“I will make every FedEx
experience outstanding.”
27
Our Culture
What we deliverThe Purple Promise, “I will make every FedEx experience outstanding,” brings P-S-P to life.
Why we matterOur purpose — “We connect people and possibilities around the world” — is fulfilled through our commitment to P-S-P and the Purple Promise.
How we thinkPeople-Service-Profit (P-S-P) is the way we run our business.
How we workQuality Driven Management (QDM) helps us do our best work and empowers continuous improvement.
28
A connected world is a better world.
29
Corporate Overview Updated 1/2021